{"id":1388,"date":"2026-04-21T21:29:18","date_gmt":"2026-04-21T21:29:18","guid":{"rendered":"https:\/\/viaagentic.ca\/terms-of-service\/"},"modified":"2026-04-24T17:00:16","modified_gmt":"2026-04-24T17:00:16","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/viaagentic.ca\/en\/terms-of-service\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1388\" class=\"elementor elementor-1388 elementor-1050\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f0b05b e-flex e-con-boxed e-con e-parent\" data-id=\"8f0b05b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-16be34e e-con-full e-flex e-con e-child\" data-id=\"16be34e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-61af4c4 e-con-full e-flex e-con e-child\" data-id=\"61af4c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fb0900 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4fb0900\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms of Service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73e0b4d e-flex e-con-boxed e-con e-parent\" data-id=\"73e0b4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1c3ff0 elementor-widget elementor-widget-html\" data-id=\"a1c3ff0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n@import url('https:\/\/fonts.googleapis.com\/css2?family=DM+Serif+Display:ital@0;1&family=DM+Sans:wght@300;400;500;600&display=swap');\r\n\r\n.via-cu {\r\n  --navy:    #0D1F3C;\r\n  --blue:    #1B4FD8;\r\n  --blue-lt:#3B72F6;\r\n  --sky:     #EBF1FE;\r\n  --rule:    #C8D6F8;\r\n  --text:    #1A2540;\r\n  --muted:   #5A6A8A;\r\n  --white:   #FFFFFF;\r\n  --off:     #F7F9FF;\r\n  font-family: 'DM Sans', sans-serif;\r\n  font-size: 16px;\r\n  line-height: 1.75;\r\n  color: var(--text);\r\n}\r\n\r\n\/* \u2500\u2500 HERO \u2500\u2500 *\/\r\n.via-cu .vcu-hero {\r\n  background: var(--navy);\r\n  border-radius: 14px;\r\n  padding: 52px 44px 44px;\r\n  position: relative;\r\n  overflow: hidden;\r\n  margin-bottom: 32px;\r\n}\r\n.via-cu .vcu-hero::before {\r\n  content: '';\r\n  position: absolute;\r\n  inset: 0;\r\n  background:\r\n    radial-gradient(ellipse 70% 60% at 110% 120%, rgba(59,114,246,.35) 0%, transparent 65%),\r\n    radial-gradient(ellipse 50% 40% at -10% -10%, rgba(27,79,216,.4) 0%, transparent 60%);\r\n  pointer-events: none;\r\n}\r\n.via-cu .vcu-tag {\r\n  display: inline-block;\r\n  background: rgba(59,114,246,.25);\r\n  color: #90B4FF;\r\n  font-size: 11px;\r\n  font-weight: 600;\r\n  letter-spacing: .12em;\r\n  text-transform: uppercase;\r\n  padding: 4px 12px;\r\n  border-radius: 20px;\r\n  border: 1px solid rgba(144,180,255,.25);\r\n  margin-bottom: 16px;\r\n  position: relative;\r\n  z-index: 1;\r\n}\r\n.via-cu .vcu-hero h2 {\r\n  font-family: 'DM Serif Display', serif !important;\r\n  font-size: clamp(1.8rem, 4vw, 2.8rem) !important;\r\n  font-weight: 400 !important;\r\n  color: #fff !important;\r\n  line-height: 1.15 !important;\r\n  margin: 0 0 6px !important;\r\n  padding: 0 !important;\r\n  border: none !important;\r\n  position: relative;\r\n  z-index: 1;\r\n}\r\n.via-cu .vcu-hero h2 span { color: #90B4FF; font-style: italic; }\r\n.via-cu .vcu-division {\r\n  color: #8099C8;\r\n  font-size: 13px;\r\n  font-weight: 300;\r\n  margin-bottom: 24px;\r\n  position: relative;\r\n  z-index: 1;\r\n}\r\n.via-cu .vcu-meta {\r\n  display: flex;\r\n  flex-wrap: wrap;\r\n  gap: 12px;\r\n  position: relative;\r\n  z-index: 1;\r\n}\r\n.via-cu .vcu-pill {\r\n  background: rgba(255,255,255,.07);\r\n  border: 1px solid rgba(255,255,255,.12);\r\n  border-radius: 8px;\r\n  padding: 7px 14px;\r\n  color: #B8CCEF;\r\n  font-size: 13px;\r\n}\r\n\r\n\/* \u2500\u2500 TOC \u2500\u2500 *\/\r\n.via-cu .vcu-toc {\r\n  background: #fff;\r\n  border: 1px solid var(--rule);\r\n  border-radius: 12px;\r\n  padding: 24px 28px;\r\n  margin-bottom: 44px;\r\n}\r\n.via-cu .vcu-toc-title {\r\n  font-size: 11px;\r\n  font-weight: 600;\r\n  letter-spacing: .12em;\r\n  text-transform: uppercase;\r\n  color: var(--blue);\r\n  margin-bottom: 14px;\r\n}\r\n.via-cu .vcu-toc ol {\r\n  list-style: none !important;\r\n  margin: 0 !important;\r\n  padding: 0 !important;\r\n  columns: 2;\r\n  column-gap: 28px;\r\n}\r\n.via-cu .vcu-toc li {\r\n  margin-bottom: 8px !important;\r\n  break-inside: avoid;\r\n  list-style: none !important;\r\n}\r\n.via-cu .vcu-toc li::before { display: none !important; }\r\n.via-cu .vcu-toc a {\r\n  display: flex;\r\n  align-items: baseline;\r\n  gap: 8px;\r\n  color: var(--text) !important;\r\n  text-decoration: none !important;\r\n  font-size: 14px;\r\n  font-weight: 500;\r\n}\r\n.via-cu .vcu-toc a .n {\r\n  font-size: 11px;\r\n  color: var(--blue-lt);\r\n  font-weight: 600;\r\n  flex-shrink: 0;\r\n}\r\n.via-cu .vcu-toc a:hover { color: var(--blue) !important; }\r\n\r\n\/* \u2500\u2500 SECTIONS \u2500\u2500 *\/\r\n.via-cu .vcu-section { margin-bottom: 44px; }\r\n.via-cu .vcu-sh {\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 12px;\r\n  margin-bottom: 16px;\r\n  padding-bottom: 14px;\r\n  border-bottom: 1px solid var(--rule);\r\n}\r\n.via-cu .vcu-num {\r\n  width: 34px; height: 34px;\r\n  background: var(--navy);\r\n  color: #fff;\r\n  border-radius: 8px;\r\n  display: flex; align-items: center; justify-content: center;\r\n  font-size: 12px; font-weight: 600;\r\n  flex-shrink: 0;\r\n}\r\n.via-cu .vcu-sh h2 {\r\n  font-family: 'DM Serif Display', serif !important;\r\n  font-size: 1.1rem !important;\r\n  font-weight: 400 !important;\r\n  color: var(--navy) !important;\r\n  line-height: 1.3 !important;\r\n  margin: 0 !important;\r\n  padding: 0 !important;\r\n  border: none !important;\r\n}\r\n.via-cu p { margin-bottom: 12px; font-size: 15px; }\r\n\r\n\/* \u2500\u2500 NOTE BLOCKS \u2500\u2500 *\/\r\n.via-cu .vcu-note {\r\n  background: var(--sky);\r\n  border: 1px solid var(--rule);\r\n  border-left: 4px solid var(--blue);\r\n  border-radius: 0 8px 8px 0;\r\n  padding: 16px 20px;\r\n  margin: 12px 0;\r\n  font-size: 14.5px;\r\n}\r\n.via-cu .vcu-note strong { color: var(--navy); }\r\n\r\n\/* \u2500\u2500 WARNING BLOCK \u2500\u2500 *\/\r\n.via-cu .vcu-warn {\r\n  background: #FFF8EC;\r\n  border: 1px solid #F5D78A;\r\n  border-left: 4px solid #E8A020;\r\n  border-radius: 0 8px 8px 0;\r\n  padding: 16px 20px;\r\n  margin: 12px 0;\r\n  font-size: 14.5px;\r\n  color: #5A3E00;\r\n}\r\n.via-cu .vcu-warn strong { color: #3D2900; }\r\n\r\n\/* \u2500\u2500 BULLET LIST \u2500\u2500 *\/\r\n.via-cu .vcu-list {\r\n  list-style: none !important;\r\n  margin: 12px 0 0 !important;\r\n  padding: 0 !important;\r\n}\r\n.via-cu .vcu-list li {\r\n  display: flex !important;\r\n  align-items: flex-start;\r\n  gap: 12px;\r\n  padding: 10px 0;\r\n  border-bottom: 1px solid #EEF2FF;\r\n  font-size: 15px;\r\n  list-style: none !important;\r\n}\r\n.via-cu .vcu-list li:last-child { border-bottom: none; }\r\n.via-cu .vcu-list li::before {\r\n  content: '' !important;\r\n  width: 6px !important; height: 6px !important;\r\n  border-radius: 50% !important;\r\n  background: var(--blue-lt) !important;\r\n  flex-shrink: 0 !important;\r\n  margin-top: 9px !important;\r\n  display: block !important;\r\n}\r\n\r\n\/* \u2500\u2500 CONTACT CARD \u2500\u2500 *\/\r\n.via-cu .vcu-contact {\r\n  background: var(--navy);\r\n  border-radius: 14px;\r\n  padding: 32px 36px;\r\n  color: #fff;\r\n  margin-top: 8px;\r\n  position: relative;\r\n  overflow: hidden;\r\n}\r\n.via-cu .vcu-contact::after {\r\n  content: '';\r\n  position: absolute;\r\n  right: -40px; bottom: -40px;\r\n  width: 200px; height: 200px;\r\n  border-radius: 50%;\r\n  background: radial-gradient(circle, rgba(59,114,246,.3) 0%, transparent 70%);\r\n  pointer-events: none;\r\n}\r\n.via-cu .vcu-contact .org {\r\n  font-family: 'DM Serif Display', serif;\r\n  font-size: 1.3rem;\r\n  margin-bottom: 2px;\r\n}\r\n.via-cu .vcu-contact .div { color: #8099C8; font-size: 13px; margin-bottom: 20px; }\r\n.via-cu .vcu-crow {\r\n  display: flex;\r\n  align-items: center;\r\n  gap: 10px;\r\n  font-size: 14px;\r\n  margin-bottom: 10px;\r\n  position: relative;\r\n  z-index: 1;\r\n}\r\n.via-cu .vcu-crow a { color: #90B4FF !important; text-decoration: none !important; }\r\n.via-cu .vcu-cico { opacity: .6; flex-shrink: 0; }\r\n\r\n\/* \u2500\u2500 FOOTER \u2500\u2500 *\/\r\n.via-cu .vcu-footer {\r\n  text-align: center;\r\n  font-size: 12px;\r\n  color: #9AABB8;\r\n  padding: 20px 0 4px;\r\n  border-top: 1px solid var(--rule);\r\n  margin-top: 16px;\r\n}\r\n\r\n@media (max-width: 600px) {\r\n  .via-cu .vcu-toc ol { columns: 1; }\r\n  .via-cu .vcu-hero { padding: 36px 24px 32px; }\r\n}\r\n<\/style>\r\n\r\n<div class=\"via-cu\">\r\n\r\n  <div class=\"vcu-hero\">\r\n    <h2>VIA <span>Agentic<\/span><\/h2>\r\n    <p class=\"vcu-division\">A division of VIA Communication<\/p>\r\n    <div class=\"vcu-meta\">\r\n      <div class=\"vcu-pill\">Effective: April 1, 2026<\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <nav class=\"vcu-toc\" aria-label=\"Table of contents\">\r\n    <div class=\"vcu-toc-title\">Table of Contents<\/div>\r\n    <ol>\r\n      <li><a href=\"#vcu-s1\"><span class=\"n\">01<\/span> Acceptance of Terms<\/a><\/li>\r\n      <li><a href=\"#vcu-s2\"><span class=\"n\">02<\/span> SMS & Compliance<\/a><\/li>\r\n      <li><a href=\"#vcu-s3\"><span class=\"n\">03<\/span> Intellectual Property<\/a><\/li>\r\n      <li><a href=\"#vcu-s4\"><span class=\"n\">04<\/span> Conduct & Submitted Content<\/a><\/li>\r\n      <li><a href=\"#vcu-s5\"><span class=\"n\">05<\/span> Disclaimer<\/a><\/li>\r\n      <li><a href=\"#vcu-s6\"><span class=\"n\">06<\/span> Limitation of Liability<\/a><\/li>\r\n      <li><a href=\"#vcu-s7\"><span class=\"n\">07<\/span> Indemnification<\/a><\/li>\r\n      <li><a href=\"#vcu-s8\"><span class=\"n\">08<\/span> Termination of Access<\/a><\/li>\r\n      <li><a href=\"#vcu-s9\"><span class=\"n\">09<\/span> Age Restriction<\/a><\/li>\r\n      <li><a href=\"#vcu-s10\"><span class=\"n\">10<\/span> Governing Law<\/a><\/li>\r\n      <li><a href=\"#vcu-s11\"><span class=\"n\">11<\/span> Contact Information<\/a><\/li>\r\n    <\/ol>\r\n  <\/nav>\r\n\r\n  <div class=\"vcu-section\" id=\"vcu-s1\">\r\n    <div class=\"vcu-sh\"><div class=\"vcu-num\">01<\/div><h2>Acceptance of Terms<\/h2><\/div>\r\n    <p>By accessing, browsing, or using the VIA Agentic website (the \"Site\"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, our Privacy Policy, and all applicable laws and regulations. This agreement constitutes a legally binding contract between you and VIA Agentic, a division of VIA Communication.<\/p>\r\n    <div class=\"vcu-warn\"><strong>Important:<\/strong> If you do not agree to any part of these terms, you are strictly prohibited from using the Site and must cease all use immediately.<\/div>\r\n  <\/div>\r\n\r\n  <div class=\"vcu-section\" id=\"vcu-s2\">\r\n    <div class=\"vcu-sh\"><div class=\"vcu-num\">02<\/div><h2>SMS Terms and Compliance<\/h2><\/div>\r\n    <div class=\"vcu-note\"><strong>Program Description:<\/strong> VIA Agentic operates a specialized mobile messaging program aimed at improving customer communication. This program transmits critical project updates, urgent appointment confirmations, and direct customer support responses to clients who have actively engaged our services or submitted inquiries via our digital contact forms.<\/div>\r\n    <div class=\"vcu-note\"><strong>Verified Opt-in:<\/strong> Explicit consent is a prerequisite for enrollment. Consent is collected exclusively through our online forms featuring a dedicated checkbox, unchecked by default, for SMS notifications. By checking this box, you provide your express written signature to receive automated and manual text messages.<\/div>\r\n    <div class=\"vcu-note\"><strong>Cancellation and Opt-out:<\/strong> You retain the right to withdraw your consent at any time. To cancel the SMS service, send the keyword <strong>\"STOP\"<\/strong> to the number from which you receive the messages. Upon receipt of your request, we will send a one-time SMS to confirm your unsubscription.<\/div>\r\n    <div class=\"vcu-note\"><strong>Support and Help:<\/strong> If you encounter technical difficulties, reply <strong>\"HELP\"<\/strong> to one of our messages for automated assistance, or write to <a href=\"mailto:support@viaagentic.ca\" style=\"color:var(--blue)\">support@viaagentic.ca<\/a>.<\/div>\r\n    <div class=\"vcu-note\"><strong>Rates and Frequency:<\/strong> Message and data rates may apply according to your mobile carrier plan. Message frequency varies based on your level of service usage, project milestones, and the frequency of your support requests.<\/div>\r\n    <div class=\"vcu-note\"><strong>Carrier Responsibility:<\/strong> Mobile carriers operate independently and are not responsible for delays, undelivered messages, or misdirected messages.<\/div>\r\n  <\/div>\r\n\r\n  <div class=\"vcu-section\" id=\"vcu-s3\">\r\n    <div class=\"vcu-sh\"><div class=\"vcu-num\">03<\/div><h2>Intellectual Property Rights<\/h2><\/div>\r\n    <p>The Site and all of its original content \u2014 including text, source code, logos, proprietary graphics, and software \u2014 are the exclusive property of VIA Agentic \/ VIA Communication and are protected by international copyright, trademark, and other intellectual property laws.<\/p>\r\n    <div class=\"vcu-note\"><strong>Limited License:<\/strong> We grant you a personal, non-exclusive, non-transferable, and revocable license to access and use the Site for personal, non-commercial purposes.<\/div>\r\n    <div class=\"vcu-warn\"><strong>Strict Restrictions:<\/strong> You are strictly prohibited from modifying, copying, reproducing, republishing, uploading, or distributing any content from this Site in any format without express prior written authorization from the President of VIA Communication. Any unauthorized use may result in the immediate termination of your license and legal action.<\/div>\r\n  <\/div>\r\n\r\n  <div class=\"vcu-section\" id=\"vcu-s4\">\r\n    <div class=\"vcu-sh\"><div class=\"vcu-num\">04<\/div><h2>User Conduct and Submitted Content<\/h2><\/div>\r\n    <p>By submitting, posting, or transmitting any content to VIA Agentic through the Site or by email, you represent and warrant that you own the rights to that content. You hereby grant VIA Agentic a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and distribute such content as necessary for the provision of our services and the improvement of the customer experience.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"vcu-section\" id=\"vcu-s5\">\r\n    <div class=\"vcu-sh\"><div class=\"vcu-num\">05<\/div><h2>Disclaimer and \"As Is\" Clause<\/h2><\/div>\r\n    <p>The information, products, and professional services offered through the Site are provided <strong>\"as is\"<\/strong> and <strong>\"as available\"<\/strong>, without any warranties of any kind, either express or implied. VIA Agentic does not warrant that the Site will operate without interruption, that it will be virus-free, or that any defects will be corrected.<\/p>\r\n    <p>Furthermore, we decline all responsibility for the content, privacy policies, or reliability of any third-party website that may be linked to or from ours.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"vcu-section\" id=\"vcu-s6\">\r\n    <div class=\"vcu-sh\"><div class=\"vcu-num\">06<\/div><h2>Limitation of Liability<\/h2><\/div>\r\n    <div class=\"vcu-warn\">To the maximum extent permitted by applicable law, in no event shall VIA Agentic, VIA Communication, their partners, or affiliates be held liable for any indirect, incidental, special, or consequential damages \u2014 including, without limitation, loss of data, loss of business profits, or business interruption \u2014 arising out of the use or inability to use the content of the Site, even if we have been advised of the possibility of such damages.<\/div>\r\n  <\/div>\r\n\r\n  <div class=\"vcu-section\" id=\"vcu-s7\">\r\n    <div class=\"vcu-sh\"><div class=\"n\">07<\/div><h2>Indemnification<\/h2><\/div>\r\n    <p>You agree to indemnify, defend, and hold harmless VIA Agentic, VIA Communication, their officers (including the President, Fran\u00e7ois Beaudry), their directors, and their employees from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:<\/p>\r\n    <ul class=\"vcu-list\">\r\n      <li>your use of the Site;<\/li>\r\n      <li>your violation of these terms;<\/li>\r\n      <li>your infringement of the intellectual property rights of others.<\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <div class=\"vcu-section\" id=\"vcu-s8\">\r\n    <div class=\"vcu-sh\"><div class=\"vcu-num\">08<\/div><h2>Termination of Access<\/h2><\/div>\r\n    <p>We reserve the right, at our sole discretion, to terminate or suspend your access to the Site or the SMS messaging program without notice or liability. Such action may be taken when we believe your conduct violates these terms, harms other users, or is contrary to the commercial interests of VIA Agentic. Upon termination, your right to use the Service ends immediately.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"vcu-section\" id=\"vcu-s9\">\r\n    <div class=\"vcu-sh\"><div class=\"vcu-num\">09<\/div><h2>Age Restriction (18+)<\/h2><\/div>\r\n    <div class=\"vcu-warn\"><strong>Reserved for 18 years and older.<\/strong> The Site and services offered by VIA Agentic are intended only for users aged eighteen (18) years or older. By using the Site, you confirm that you meet this requirement. If you are under 18, you are strictly prohibited from using the Site.<\/div>\r\n  <\/div>\r\n\r\n  <div class=\"vcu-section\" id=\"vcu-s10\">\r\n    <div class=\"vcu-sh\"><div class=\"vcu-num\">10<\/div><h2>Governing Law and Jurisdiction<\/h2><\/div>\r\n    <p>These Terms of Use and any dispute arising from your use of the Site are governed by and construed in accordance with the laws of the province and country where VIA Communication conducts its primary business. Any legal action or proceeding related to the Site must be brought exclusively before the courts of that jurisdiction.<\/p>\r\n  <\/div>\r\n\r\n  <div class=\"vcu-section\" id=\"vcu-s11\">\r\n    <div class=\"vcu-sh\"><div class=\"vcu-num\">11<\/div><h2>Contact Information<\/h2><\/div>\r\n    <p>For any questions, concerns, or requests for clarification regarding these Terms of Use:<\/p>\r\n    <div class=\"vcu-contact\">\r\n      <p class=\"org\">VIA Agentic<\/p>\r\n      <p class=\"div\">A division of VIA Communication<\/p>\r\n      <div class=\"vcu-crow\">\r\n        <span class=\"vcu-cico\">\ud83d\udc64<\/span>\r\n        <span>To the attention of: <strong>Fran\u00e7ois Beaudry, President<\/strong><\/span>\r\n      <\/div>\r\n      <div class=\"vcu-crow\">\r\n        <span class=\"vcu-cico\">\u2709<\/span>\r\n        <a href=\"mailto:francois@viaagentic.ca\">francois@viaagentic.ca<\/a>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms of Service VIA Agentic A division of VIA Communication Effective: April 1, 2026 Table of Contents 01 Acceptance of 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